Warranty Promise
To give you peace of mind the Supplying Dealer promises to repair or replace any covered component which suffers mechanical or electrical failure. As a customer you have legal rights under statute when a problem arises and this warranty does not limit those rights. Guidance and further information on your statutory rights may be obtained from your local Trading Standards Office or Citizens Advice.
You will have chosen or agreed certain parameters for your warranty and the limits are specifically listed or covered by the general terms, definitions and exclusions all within this warranty booklet. Please read and digest them carefully along with the Claims Procedure and enjoy your new purchase.
Privacy Policy
The supplying dealer is the Data Controller of the personal data you provide for this warranty. The data will be passed to Lawgistics Limited,the Data Processor, who will use it only to administrate the warranty and any associated claims. The data will be kept on a secure server in the UK for a maximum of 7 years to ensure compliance with HMRC guidance and the statute of limitations. The rights regarding personal data can be found at www.ico.org.uk.
Terms and Conditions
1.
This warranty does not affect the customers statutory rights.
2.
The Supplying Dealer is entitled to choose whether to repair or replace a component covered by this warranty.
3.
Mechanical or electrical failure is defi ned in the Definitions section of this warranty booklet.
4.
Where the cost of repair exceeds the claim limit stipulated on the Warranty Record the extent of contribution by the Supplying Dealer under the terms of this warranty is the stipulated Claims Limit.
5.
The period for which this warranty is valid is from the warranty start date for the period/mileage (whichever is sooner) as stipulated on the Warranty Record.6.
6.
To maintain the validity of this warranty the vehicle must be maintained and serviced as recommended by the vehicle manufacturer or to an alternative service content authorised by the Supplying Dealer and evidenced by completion and stamping of the Service Recording the back of this warranty booklet. The relevant invoices must also be retained and may be required in the event of a claim. A maximum allowance of 500 miles or one calendar month is permitted (if unavoidable) in excess of the manufacturers recommended servicing intervals.
7.
The Supplying Dealer shall be used for all servicing and warranty repair requirements although alternative arrangements may be agreed with, and only by express authorisation of, the Supplying Dealer.8.
In the event of a repair being carried out under the terms of this warranty any parts replaced shall become the property of the Supplying Dealer.
9.
This warranty is invalidated if the vehicle is used for rallies, racing, pace making, reliability trials, scrambling, speed testing, track days or for hire or gain, or commercial travelling without the express written consent of the Supplying Dealer.
10.
This warranty is only transferable to another owner if the Supplying Dealer expressly consents to it in writing.
11.
This warranty is invalidated if it is discovered that the odometer has been disconnected for a material mileage or tampered with.
12.
The Supplying Dealer is at liberty to specify the use of reconditioned/exchange units for repairs carried out as a result of a valid claim within the terms of this warranty.
13.
There is no limit on the number of claims made under this warranty save that the total value of claims shall not exceed the Claims Limit which is typically 500 pounds sterling.
14.
This warranty is only valid for mechanical and electrical failure in the United Kingdom.
General Exclusions
1. Any claim arising as a result of gradual deterioration through wear and tear.
2. Any claim arising from foreign material introduced into the fuel/cooling system.
3. Failure wholly or partly due to negligence, abuse or accidental damage.
4. Vehicle recovery.
5 .Any consequential or subsequential loss or damage arising from the failure of the component.
6. The failure of any part not originally fitted to the vehicle and not fitted by the Supplying Dealer or the failure of another part arising as a result thereof.
7. Any claim reported to the Supplying Dealer more than 14 days after the occurrence of the failure.
8. The failure of any part arising as a result of repairs carried out by a person not authorised by the Supplying Dealer.
9. The failure of any part disclosed as defective to the customer by the Supplying Dealer prior to the sale or for which a claim could be made under the manufacturers warranty or as a result of a recall by the manufacturer.
10. The failure of any part arising from defective design or manufacturing.
11. The cost of diagnosis of any failure.
Definitions
Failure (whether mechanical or electrical) means for the purposes of this warranty the actual breaking or burning out of any of the components listed.
Driver Cover
The following mechanical or electrical items specifically listed will be covered if the terms and conditions of this warranty are fully complied with and subject to the maximum claims limit
Engine
Cylinder Block (excluding cracks and porosity), cylinder bores and liners (excluding cracks and porosity), crankshaft, crank main bearings, bigend bearings, oil pump, con-rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder head (excluding cracks, porosity), rockershaft, rockers, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valveguides, cylinder head gasket, inlet manifold, timing gears, timing chains, timing belt/chain tensioner, flywheel (excludes dual-mass flywheel) orflex plate, starter ring gear. (excludes overheating, de-coking, burnt, pitted and sticking valves).
N.B. Failure of timing belt not covered.
Manual gearbox
Gears and gear clusters, selectors and shafts, synchromesh assemblies, ball and roller bearings, needle bearings, bushes and transfer gears.
Automatic gearbox
Governor, valve block, oil pump, gears, brake bands, clutches, seals, servos, shafts, bearings and bushes, modulator valve and transfer gears.
Brakes
Brake master cylinder.
Clutch
Clutch plate, pressure plate, release thrust bearing, oil contamination (centre plate only), master and slave cylinders, clutch cable including self-adjusting mechanism and clutch damper.
Differential
Internal shafts, bearings and bushes, thrust washers, spacers and bevel gears. Planetary gear assembly, crown wheel and pinion assembly. Includes front, rear and centre differentials (excludes viscous couplings and fluid differentials).
Front - Wheel Drive
Drive shafts, universal joints and couplings and constant velocity joints (excludes gaiters and bushes).
Rear - Wheel Drive
Drive shafts, universal joints and couplings, constant velocity joints, half shafts and bearings (excludes gaiters and bushes).
Engine Cooling System
Water pump
Electrical System
Starter motor and alternator
How to Make a Claim
Step 1. Check your warranty is valid
Ensure you have satisfied all the requirements of the warranty and check it has not expired or exceeded the mileage limit. If the warranty has passed the expiry date or mileage limit, your warranty will no longer be valid.
Step 2. Raise a claim
Contact Driver Administration by clicking the “Raise A Claim” button and filling out the online form. If your claim is urgent, please call 0300 456 4799.
Step 3. Follow instructions
Driver Administration will advise you on the appropriate course of action to confirm your warranty validity, which may require getting a diagnosis at an Approved Repairer. Authorisation is always required before any repairs are carried out.
Step 4. Investigate the fault
You will be asked to contact the repairer to arrange a convenient date and time for the diagnosis/repair. Depending on the diagnosis, the circumstances of the breakdown and the claims limit, you may be asked to contribute more, some, or all of the diagnosis/repair costs.
Step 5. Authorise the claim
If your claim is valid, Driver Administration will ask the repairer to submit an invoice with full details of the repair, including all part(s), labour and VAT. Driver Administration will authorise the claim and instruct the Supplying Dealer to pay the repairer the amount due under the policy. You will be responsible for paying any amount over and above the claim limit of the warranty.
In the event of a claim being made, ALWAYS contact Driver Administration first. Do NOT authorise any repair work until they confirm the fault is covered under your warranty.
